Terms of Use
Last Updated: August 2026
Agreement to Terms
By accessing and using this website, you accept and agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use this website.
Service Description
vermilion-aurora provides mobile pet grooming services in Plymouth and surrounding areas. Our services include bathing, brushing, nail trimming, ear cleaning, and coat styling for domestic pets.
Booking and Appointments
When you submit a booking request through our website:
- You are requesting an appointment, not confirming one
- We will contact you to confirm availability and finalize scheduling
- Appointments are confirmed only when you receive written confirmation from us
- We reserve the right to decline service requests at our discretion
Cancellation Policy
If you need to cancel or reschedule an appointment:
- Please provide at least 24 hours notice
- Cancellations with less than 24 hours notice may incur a cancellation fee
- We reserve the right to cancel appointments due to illness, weather, or other unforeseen circumstances
Service Limitations
Our services are subject to the following limitations:
- We may refuse service to aggressive or dangerous animals
- Severely matted coats may require additional time and fees
- We do not provide veterinary care or medical treatment
- Certain breeds or coat conditions may require specialized handling
Client Responsibilities
As a client, you agree to:
- Provide accurate information about your pet's health and behavior
- Inform us of any medical conditions, allergies, or sensitivities
- Ensure your pet has current vaccinations as recommended by a veterinarian
- Disclose any history of aggressive behavior
- Provide appropriate access to water and workspace
Liability
While we take every precaution to ensure the safety and comfort of your pet:
- Grooming carries inherent risks, including stress, minor nicks, or behavioral reactions
- We are not liable for pre-existing health conditions that may be revealed during grooming
- You agree to hold us harmless for any injury or illness not caused by our negligence
- We maintain appropriate insurance coverage for our services
Pricing and Payment
All prices listed on our website are in British Pounds (GBP) and are subject to change without notice. Payment is due at the time of service unless alternative arrangements have been made in advance.
Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of vermilion-aurora and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.
Website Use
You agree not to:
- Use this website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Interfere with the proper functioning of the website
- Collect user information without consent
Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.
Disclaimer of Warranties
This website and our services are provided on an "as is" basis. We make no warranties, express or implied, regarding the accuracy of information on this website or the outcomes of our services.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our services.
Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the new terms.
Contact Information
If you have questions about these terms, please contact us at:
Email: [email protected]
Address: 42 Tavistock Road, Plymouth, PL4 8AA, United Kingdom