Privacy Policy
Last Updated: August 2026
Introduction
This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
Personal Information
When you submit a booking request through our website, we collect the following information:
- Your name
- Email address
- Pet's name and type
- Service selection
- Any additional notes you provide
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Pages visited on our site
- Time and date of visit
How We Use Your Information
We use the information we collect for the following purposes:
- To process and respond to your service requests
- To schedule and confirm appointments
- To communicate with you about our services
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our business
- When required by law or to protect our legal rights
- With your explicit consent
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Under data protection law, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us at: [email protected]
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us at:
Email: [email protected]
Address: 42 Tavistock Road, Plymouth, PL4 8AA, United Kingdom